Customer Support

U.S. Shipping Options & Costs

FREE standard shipping for orders over $59.00.

(The $59.00 total is calculated AFTER any promotion, coupon deductions, or gift wrap charges.)

$8.95 charge for all U.S. orders under $59.00.

Standard U.S. Shipping (4-7 business days)

U.S. orders will be shipped via UPS, FedEx, Ontrac or U.S. Postal Service. Most packages arrive within 4-7 business days. (not a guaranteed service)

Express U.S. Shipping (2-3 business days guaranteed)

2-3 business days guaranteed.
Excluding weekends. Not available to P.O. Boxes.
Starting at $13.95 depending on weight of shipment ordered.

1-Business Day Shipping (1 business day guaranteed)

1 business day guaranteed.
Order by 12pm Eastern Time for delivery next business day.
Excluding weekends. Not available to P.O. Boxes.
Starting at $17.95 depending on weight of shipment ordered.

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International Orders

Shipping costs range depending on your location. Please use our Shipping Calculator to calculate actual cost. Orders typically take 4-15 business days.

*Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.

Canadian shipments, special notice
*Canada orders delivered via Landmark Global with full tracking information.
Please allow 3-7 business days for delivery.

FREE shipping for Canadian orders over $59.00.

(The $59.00 total is calculated AFTER any promotion or coupon deductions.)

$6.95 charge for all Canadian orders under $59.00.

*Please note, your order will be subject to the applicable VAT (Value Added Tax) at the rate for your country.

Mexico shipments, special notice
*Mexico orders are delivered via Landmark Global with full tracking information.

FREE shipping for Mexico orders over $99.00.

(The $99.00 total is calculated AFTER any promotion, coupon deductions.)

$9.95 charge for all Mexico orders under $99.00.

*Please note, your order will be subject to the applicable VAT (Value Added Tax) at the rate for your country.

Visit our International sites for shipping to regions outside of United States

Mexico: www.fragrancenet.mx
Australia: au.fragrancenet.com
China: www.fragrancenet.cn
Netherlands: nl.fragrance.com
Middle East: me.fragrance.com
South Korea: www.fragrance.kr

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Delivery Time

Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate.

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DOT restrictions on air shipping

Restricted items include: Aerosol-type products, pressurized spray cans, such as: hairspray and shaving cream.

In compliance with DOT rules restricted items require ground-only delivery.

FragranceNet.com does not ship DOT-restricted items to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO or International addresses.

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