Faqs For Vending Machines

Travel Perfume Vending Machine – FAQ & Support Page

How can we help you today?
Select an option below for instant assistance or product details.

Quick Help

  • Explore Fragrances – Discover scent notes, fragrance families, and full product details before or after purchase.
  • Payment Support – Assistance with billing issues, declined payments, or items not dispensed.
  • Machine Assistance – Help with technical issues such as frozen screens or unresponsive buttons.
  • Returns & Product Issues – Support for damaged, leaking, or defective products.

Fragrance Experience

Payment & Transaction Support

Machine Assistance

Returns & Product Concerns

What fragrances are available?

Each vending machine features a thoughtfully curated selection of designer and niche travel-size fragrances. Assortments may vary by location to ensure freshness and variety.

back to top

Are these authentic fragrances?

Yes. Every fragrance is 100% authentic, sourced directly from authorized distributors and trusted fragrance partners.

back to top

How much product is included?

Each travel spray contains 8ml / 0.27 oz of fragrance which is perfect for travel, handbags, or sampling new scents.

back to top

Can I review fragrance notes before purchasing?

Yes. You may search any fragrance on our website here to view detailed scent notes, inspiration, and product descriptions.

back to top

My payment went through, but I didn't receive my product.

We sincerely apologize for the inconvenience. Please submit a support request so our team can investigate immediately.

Start Support Request here.

back to top

I was charged incorrectly or charged twice.

We understand how frustrating this can be. Please contact us with your transaction details so we can resolve it quickly.

Contact Support here.

Please include:

  • Date and time of purchase
  • Machine location
  • Purchase amount
  • Last 4 digits of payment method

back to top

My payment method was declined.

For your convenience, please try another card or contactless payment method. If the issue continues, our support team is available to assist.

Contact support here.

back to top

The screen is frozen or unresponsive.

We're sorry for the inconvenience. Please report this issue so our technical team can respond promptly.

Report an Issue here.

back to top

Buttons are not working properly.

Please notify our support team so we can resolve the issue as quickly as possible.

Get Help here.

back to top

My fragrance arrived damaged or leaking.

We apologize for this experience. Please contact our support team for immediate assistance.

Submit a Claim here.

Please include:

  • Date and time of purchase
  • Machine location
  • Payment details
  • Description of the issue

back to top

Can I return or exchange my purchase?

Due to the nature of fragrance products and vending transactions, all sales are final.

However, if your item is defective or damaged, we will always make it right.

back to top

The scent is not what I expected. Can I return it?

Fragrance is a deeply personal experience. For this reason, all purchases are final sale.

back to top