Order status


Why is my order on hold?

PayPal and other payment options




Gift Certificates, Coupons, Account Registration

How do I return an item(s)?

Review our return policy.

back to top

What should I do if I received the wrong item or a defective product?

We apologize that you received the wrong item or a defective product. Please reach out to us with our return process.

back to top

I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund? I need to

Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Your credit will appear against your original form of payment. PayPal refunds can typically take 3-7 business days.

back to top

I haven't received my order, how do I check my order status?

Check your online order status. If you are unable to login please email us.

back to top

I can't find my order confirmation email to check the status of my order. What should I do?

You can check the status of your order by emailing us. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.

back to top

I am unable to place an order because you don't ship to my country. What can I do?

We apologize that we don't offer delivery to your destination however please check our shipping info page to see if your country has been added to our list of countries we ship to.

back to top

How long does it take to ship to a country, or territory, outside the 48 continental United States?

Please refer to the International Shipping calculator.

back to top

I received an email that my order is on hold. Why is my order on hold? What should I do?

In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent you and provide us with the requested information in order to continue processing your order.

back to top

How do I sign-up for PayPal?

You can sign up for a PayPal account by going to: https://www.paypal.com.

back to top

I have questions about my PayPal account, who do I contact?

For PayPal Customer Service please call 1-888-221-1161.

back to top

Is it safe to use my credit card on your site?

Yes, FragranceNet.com takes the security of our customer's information very seriously! Our website is PCI-compliant, uses SSL technology, and encryption techniques to ensure it is safe and secure to shop in our site.

back to top

Do you sell FragranceNet.com Gift Certificates/Gift Cards?

Gift certificates make the perfect gift. Check out our Gift certificates page to get started.

back to top

How can I receive coupons and be made aware of upcoming specials and sales?

Register as a new customer and start taking advantage of our specials and coupons.

back to top

How do I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by emailing us.

back to top

My email address has changed, how do I update this information?

If you had previously created a web account with us log in and change your email address. Otherwise please register to create a new account with your new email address.

back to top