Contact Us
For Fastest Service
Order Status
- Check your online order status here. Please have your order number handy.
- If you did not receive your order confirmation email, please check your Spam or Jumk folder.
- If you are unable to log in, please email us here.
Returns
To request a return:
- Obtain a Return Merchandise Authorization (RMA) number before sending your return. Start your return process here.
- Include your RMA number with your return to ensure efficient processing.
International Returns:
Please contact our customer service team here to inititate your return and receive further instructions.
Return Status
Customers with an account:
Manage your account and check your return status here.
Customers without an account:
Check your return status here.
For All Other Inquiries
We'd love to help! Our corporate office is not a retail location and does not offer in-person shopping or customer service assistance.
For questions about your order, returns, refunds, products, shipping, or anything else we can help with, please reach out to our Customer Service team here .
Email Us (24/7):
Contact our customer service team here.
Call Us:
Monday-Friday, 9:00 AM - 8:00 PM ET
Saturday-Sunday, 9:00 AM - 5:00 PM ET
Toll-Free U.S.: 1-800-PARFUMS (727-3867)
Outside the U.S.: 631-582-5204
Mailing Address (Corporate Headquarters):
FragranceNet.com, Inc.900 Grand Blvd.
Deer Park, NY 11729
Contact Us
For Fastest Service
Order Status
- Check your online order status here. Please have your order number handy.
- If you did not receive your order confirmation email, please check your Spam or Jumk folder.
- If you are unable to log in, please email us here.
Returns
To request a return:
- Obtain a Return Merchandise Authorization (RMA) number before sending your return. Start your return process here.
- Include your RMA number with your return to ensure efficient processing.
International Returns:
Please contact our customer service team here to inititate your return and receive further instructions.
Return Status
Customers with an account:
Manage your account and check your return status here.
Customers without an account:
Check your return status here.
For All Other Inquiries
We'd love to help! Our corporate office is not a retail location and does not offer in-person shopping or customer service assistance.
For questions about your order, returns, refunds, products, shipping, or anything else we can help with, please reach out to our Customer Service team here .
Email Us (24/7):
Contact our customer service team here.
Call Us:
Monday-Friday, 9:00 AM - 8:00 PM ET
Saturday-Sunday, 9:00 AM - 5:00 PM ET
Toll-Free U.S.: 1-800-PARFUMS (727-3867)
Outside the U.S.: 631-582-5204
Mailing Address (Corporate Headquarters):
FragranceNet.com, Inc.900 Grand Blvd.
Deer Park, NY 11729