Contact Us
For Fastest Service
Order Status
- Check your online order status here. Please have your order number handy.
- If you did not receive your order confirmation email, please check your Spam or Jumk folder.
- If you are unable to log in, please email us here.
Returns
To request a return:
- Obtain a Return Merchandise Authorization (RMA) number before sending your return. Start your return process here.
- Include your RMA number with your return to ensure efficient processing.
International Returns:
Please contact our customer service team here to inititate your return and receive further instructions.
Return Status
Customers with an account:
Manage your account and check your return status here.
Customers without an account:
Check your return status here.
For All Other Inquiries
Email Us (24/7):
Contact our customer service team here.
Call Us (Monday-Friday, 9:00 AM - 5:00 PM ET):
Toll-Free U.S.: 1-800-PARFUMS (727-3867)
Outside the U.S.: 631-582-5204
Mailing Address (Corporate Headquarters):
FragranceNet.com, Inc.900 Grand Blvd.
Deer Park, NY 11729


Contact Us
For Fastest Service
Order Status
- Check your online order status here. Please have your order number handy.
- If you did not receive your order confirmation email, please check your Spam or Jumk folder.
- If you are unable to log in, please email us here.
Returns
To request a return:
- Obtain a Return Merchandise Authorization (RMA) number before sending your return. Start your return process here.
- Include your RMA number with your return to ensure efficient processing.
International Returns:
Please contact our customer service team here to inititate your return and receive further instructions.
Return Status
Customers with an account:
Manage your account and check your return status here.
Customers without an account:
Check your return status here.
For All Other Inquiries
Email Us (24/7):
Contact our customer service team here.
Call Us (Monday-Friday, 9:00 AM - 5:00 PM ET):
Toll-Free U.S.: 1-800-PARFUMS (727-3867)
Outside the U.S.: 631-582-5204
Mailing Address (Corporate Headquarters):
FragranceNet.com, Inc.900 Grand Blvd.
Deer Park, NY 11729


