FragranceNet.com discover beauty for all

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Order Status

  • Check your online order status here. Please have your order number handy.
  • If you did not receive your order confirmation email, please check your Spam or Jumk folder.
  • If you are unable to log in, please email us here.

Returns

To request a return:

  • Obtain a Return Merchandise Authorization (RMA) number before sending your return. Start your return process here.
  • Include your RMA number with your return to ensure efficient processing.

International Returns:

Please contact our customer service team here to inititate your return and receive further instructions.

Return Status

Customers with an account:

Manage your account and check your return status here.

Customers without an account:

Check your return status here.

For All Other Inquiries

Email Us (24/7):

Contact our customer service team here.

Call Us (Monday-Friday, 9:00 AM - 5:00 PM ET):

Toll-Free U.S.: 1-800-PARFUMS (727-3867)

Outside the U.S.: 631-582-5204

Mailing Address (Corporate Headquarters):

FragranceNet.com, Inc.
900 Grand Blvd.
Deer Park, NY 11729