A message to our customers about the Coronavirus.

Update: We are open

Our website, distribution centers and customer service are open and operational.

Please note some deliveries may take a few extra days.

In these uncertain times, the safety and well-being of our customers and employees remain our top priority.

As the Coronavirus (COVID-19) continues to affect our communities, we want to share some immediate steps we have taken to help keep our customers and employees safe and healthy.

Like many others, our teams are closely following guidelines from the CDC, WHO, and other local and national health organizations. We continue to receive the most up to date information and we have taken the following actions to date:

  • We're monitoring our distribution centers to ensure all the right cleaning supplies are always stocked and used to it's full capacity.
  • Increased frequency of sanitation and cleaning of all our distribution centers and especially in high traffic areas.
  • All employees have been recommended to take precautionary health measures, including frequent hand washing and sanitation, staying home when sick, social distancing, and pausing all non-essential travel.

Thank you for being a loyal customer and we hope you and your families are safe and healthy.

Purpl Lux Faqs

Frequently Asked Questions about Purpl Lux:

What will I receive?

Each month you will receive an 8ml / 0.27 oz travel atomizer sprayer filled with your scent of choice. Perfect to try, perfect for travel, makes a perfect gift.

What is a Premium Product?

Purpl Lux offers a wide selection of brands and products to choose from. An upcharge on select PREMIUM products will be added to your monthly subscription price. Premium products which have an upcharge will be displayed as below. The upcharge will be either $5, $10, $15 or $20 and will be located in BOLD underneath the product.

Your monthly subscription price will increase ONLY for the month where you have selected a PREMIUM item. If you have a non-premium product in your list for the following month, you will be billed the normal monthly fee with no upcharge added.

What is the procedure from when I pay to when you ship?

Month one:

The day you sign up for your subscription, you will be billed.

Your first subscription shipment will arrive within 2-5 business days of placing your order. Future subscription shipments will be billed and shipped once a month around the same day you placed your initial subscription order. i.e If you place an order on January 17th, your next order will be billed and shipped on or about February 17th.

If for some reason your payment is denied, we will attempt to charge your card again 2 times. If we cannot process your payment after 3 attempts, we will contact you via email.

I forgot to choose my monthly product, now what?

If an item is not added to your list at the time of shipment, you will automatically be defaulted to the last item you selected.

What is the "list" and how does it work?

As a Purpl Lux subscriber you control what is delivered each month by adding items to your list. You will populate your list with the item and the month you would like to schedule a shipment. If you decide not to fill your list and your list is left empty, you will automatically be defaulted to the last item you selected.

Once a subscription order begins processing, we will be unable to make changes.

I just signed up! Now what?

The first thing you should do is start selecting your monthly fragrance shipments by filling your list. You can select your fragrances or re-arrange them in the order that you'd like to receive them.

Please note that if you do not fill your list and your list is left empty, you will automatically be defaulted to the last item you selected.

You will receive an order confirmation that will have an estimated ship date so you'll know when to expect your first package.

A subsequent email will follow when your item has shipped and it will include tracking information.

Can I select from both Women's & Men's fragrance categories?

We don't restrict your choices, feel free to pick from any category.

Shipping and Tracking

Once your order leaves our warehouse, you will receive an email notification along with a tracking number to monitor delivery progress. Click here to view tracking information *** Please note, tracking information may not be available for up to 24 hours ***

Your tracking number may also appear as "invalid" on the shipping courier website until the courier updates their system. All subscriptions are recurring, unless cancelled within the term deadline up to 1 business days before your next order.

How can I update my subscription details?

Log into your account at our signin page.

If you have forgotten your password, click here to reset it.

Details about your subscriptions may be updated with the following links:

Can I skip / pause my subscription?

Need to place your account on hold? Once you're signed into your account, select "Manage Your Subscriptions". Once there scroll to "PAUSE" and select how many months you would like to skip.

Manage Your Subscription Status Page

How do I cancel my subscription?

Purpl Lux is a monthly subscription service with no long term commitment. You can cancel your subscription at any time (up to 2 business days before processing of your next monthly shipment) by contacting us at: subscription@fragrancenet.com

(Just have your order number and email address associated with your Purpl Lux subscription ready)

How much does my subscription cost?

$14.95 per month and shipping is FREE. Cancel anytime.

All subscriptions are recurring, unless cancelled within the term deadline. There are no hidden fees (other than sales tax for orders placed in certain states) and shipping is always FREE. Coupons may not be applied to Purpl Lux subscriptions.

Sign up here!

Do you charge sales tax?

Tax is charged for orders shipped to U.S. states, protectorates and territories where sales taxes are applicable. Items sent to APO / FPO military addresses are not subject to taxes. Please note that tax is computed at the state level when placing your order. Your actual tax may vary depending upon the county where the product is being shipped. Purpl Lux subscriptions are available to U.S.A. and US Territories only

When can I expect to be billed for my subscription?

You'll be billed for your orders on the date of your initial purchase. Future subscription shipments will be billed and shipped once a month around the same day you placed your initial subscription order. i.e If you place an order on January 17th, your next order will be billed and shipped on or about February 17th.

What payment methods can I use for my subscription?

We accept MasterCard, Visa, American Express, Discover Card, Diners Club, PayPal‚Äč.

To update your billing information on file, you can log in to your account at any time

I've been told that my payment has been declined - why?

If for some reason your payment is denied, we will attempt again two times. If we cannot process your payment after 3 attempts, we will contact you via email.

If your credit/debit card is denied by our online payment processing systems, please make sure that all of the information you entered is correct. If you are sure you are using a valid card, please try again with the same credit/debit card or place the order again using a different credit/debit card. If the problem persists, please contact your credit/debit card provider.

Remember: Your name and billing address details must match the card-holder address details held by your card issuer.