Customer Support

These Terms and Conditions apply to use of our Gift Cards, eGift Cards (online code), and Gift Certificates (online code) (collectively "FRAGRANCE.COM GIFTS").

BY PURCHASING, ACCEPTING OR USING FRAGRANCE.COM GIFTS, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND OUR TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT PURCHASE, USE OR ACCEPT FRAGRANCE.COM GIFTS.

THIS AGREEMENT INCLUDES RESOLUTION OF DISPUTES BY ARBITRATION INSTEAD OF IN COURT. PLEASE REVIEW THE PROVISIONS REGARDING ARBITRATION IN OUR TERMS OF SERVICE BEFORE PURCHASING, USING, OR ACCEPTING THE FRAGRANCE.COM GIFT.

Balance Inquiry

For balance inquiry, please click here. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the balance adjustment is delayed.

Expiration/Deactivation

Your FRAGRANCE.COM GIFT does not expire. No service fees apply. We reserve the right to refuse to honor any Gift Certificate or Gift Card in the event of a disputed credit card charge, bounced check or other failure of consideration.

Redemption

Your FRAGRANCE.COM GIFT are redeemable for purchases of merchandise on our Website and our mobile app. They have no cash value and may not be redeemed for cash (except as required by law) or be used to purchase another FRAGRANCE.COM GIFT.

No Refunds

NO REFUNDS ARE PERMITTED WITH RESPECT TO GIFT CERTIFICATES OR GIFT CARDS.

Lost, Damaged Or Stolen Gift Certificates or Gift Cards

The value of any lost, damaged or stolen FRAGRANCE.COM GIFTS will not be replaced.

Fraud

We will not accept any FRAGRANCE.COM GIFT, or will limit use of any balance, if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful, and we consider such action appropriate to limit our risk. We do not control who may sell preloaded Gift Certificates or Gift Cards, nor can we control the price or preloaded denominations offered by independent sellers. Consequently, we have no liability to you for any third-party fraud or unlawful activity associated with any FRAGRANCE.COM GIFT balance. If we discover any balance was sourced or derived from fraud or other unlawful means, we may in our sole discretion, cancel all impacted FRAGRANCE.COM GIFTS and retain all related balances without notice to you. We may use retained balances to help offset our liability to card companies, networks and issuers of lost or stolen credit and debit cards used to purchase or load FRAGRANCE.COM GIFTS.

Acknowledgment and Changes

This Agreement represents the entire understanding between you and the Company regarding your relationship with the Company and supersedes any prior statements or representations. YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS by purchasing, accepting or using your FRAGRANCE.COM GIFT.

We reserve the right to change these Terms and Conditions at any time. If we make any change to the Agreement, we will post those changes on this, or any other appropriate page, and they will become effective upon the later of 1) the date specified by the Company, if any, or 2) the posting. By accessing the Service after changes are made to these Terms and Conditions and posted on the Service, you agree to be legally bound and to abide by the amended terms.