A message to our customers about the Coronavirus.

Update: We are open

Our website, distribution centers and customer service are open and operational.

In these uncertain times, the safety and well-being of our customers and employees remain our top priority.

As the Coronavirus (COVID-19) continues to affect our communities, we want to share some immediate steps we have taken to help keep our customers and employees safe and healthy.

Like many others, our teams are closely following guidelines from the CDC, WHO, and other local and national health organizations. We continue to receive the most up to date information and we have taken the following actions to date:

  • We're monitoring our distribution centers to ensure all the right cleaning supplies are always stocked and used to it's full capacity.
  • Increased frequency of sanitation and cleaning of all our distribution centers and especially in high traffic areas.
  • All employees have been recommended to take precautionary health measures, including frequent hand washing and sanitation, staying home when sick, social distancing, and pausing all non-essential travel.

Thank you for being a loyal customer and we hope you and your families are safe and healthy.

Faqs

Returns

Order status

Shipping

Why is my order on hold?

PayPal and other payment options

Afterpay

Security

Gift Certificates, Coupons, Account Registration

How do I return an item(s)?

Please click here to review our return policy.

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What should I do if I received the wrong item or a defective product?

We apologize that you received the wrong item or a defective product. Click here to get the return process started.

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I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund? I need to

Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Your credit will appear against your original form of payment. PayPal and PayPal Credit refunds can typically take 3-7 business days.

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I haven't received my order, how do I check my order status?

Please click here to check the status of your order online. If you are unable to login please email us by clicking here.

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I can't find my order confirmation email to check the status of my order. What should I do?

You can check the status of your order by emailing us. Please click here to get started. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.

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I am unable to place an order because you don't ship to my country. What can I do?

We apologize that we don't offer delivery to your destination however please click here to see if your country has been added to our list of countries we ship to.

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How long does it take to ship to a country, or territory, outside the 48 continental United States?

Please refer to the International Shipping calculator by clicking here.

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I received an email that my order is on hold. Why is my order on hold? What should I do?

In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent you and provide us with the requested information in order to continue processing your order.

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How do I sign-up for PayPal or PayPal Credit?

You can sign up for a PayPal account by going to: https://www.paypal.com. For PayPal Credit you can apply for an account by going to: https://www.paypalcredit.com.

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I have questions about my PayPal account, who do I contact?

For PayPal Customer Service please call 1-888-221-1161.

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I have questions about my PayPal Credit account, who do I contact?

For PayPal Credit Customer Service please call 1-866-528-3733.

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Is it safe to use my credit card on your site?

Yes, FragranceNet.com takes the security of our customer's information very seriously! Our website is PCI-compliant, uses SSL technology, and encryption techniques to ensure it is safe and secure to shop in our site.

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Do you sell FragranceNet.com Gift Certificates/Gift Cards?

Gift certificates make the perfect gift. Click here to get started.

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How can I receive coupons and be made aware of upcoming specials and sales?

Please click here to register as a new customer and start taking advantage of our specials and coupons.

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How do I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by emailing us. Click here to get started.

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My email address has changed, how do I update this information?

If you had previously created a web account with us click here to log in and change your email address. Otherwise please register here to create a new account with your new email address.

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