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Why is my order on hold?

PayPal and other payment options


Gift Certificates, Coupons, Account Registration

How do I return an item(s)?

Please click here to review our return policy.

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What should I do if I received the wrong item or a defective product?

We apologize that you received the wrong item or a defective product. Click here to get the return process started.

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I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund? I need to

Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Your credit will appear against your original form of payment. PayPal and Bill Me Later refunds can typically take 3-7 business days.

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I haven't received my order, how do I check my order status?

Please click here to check the status of your order online. If you are unable to login please email us by clicking here.

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I can't find my order confirmation email to check the status of my order. What should I do?

You can check the status of your order by emailing us. Please click here to get started. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.

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I am unable to place an order because you don't ship to my country. What can I do?

We apologize that we don't offer delivery to your destination however please click here to see if your country has been added to our list of countries we ship to.

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How long does it take to ship to a country, or territory, outside the 48 continental United States?

Please refer to the International Shipping calculator by clicking here.

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I received an email that my order is on hold. Why is my order on hold? What should I do?

In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent you and provide us with the requested information in order to continue processing your order.

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How do I sign-up for PayPal or Bill Me Later?

You can sign up for a PayPal account by going to: https://www.paypal.com. For Bill me later you can apply for an account by going to: https://www.billmelater.com.

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I have questions about my PayPal account, who do I contact?

For PayPal Customer Service please call 1-888-221-1161.

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I have questions about my Bill Me Later account, who do I contact?

For Bill Me Later Customer Service please call 1-866-528-3733.

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Is it safe to use my credit card on your site?

Yes, FragranceNet.com takes the security of our customer's information very seriously! Our website is PCI-compliant, uses SSL technology, encryption techniques and is scanned daily by Norton (a VeriSign Company) to ensure it is safe and secure to shop in our site.

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Do you sell FragranceNet.com Gift Certificates/Gift Cards?

Gift certificates make the perfect gift. Click here to get started.

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How can I receive coupons and be made aware of upcoming specials and sales?

Please click here to register as a new customer and start taking advantage of our specials and coupons.

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How do I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by emailing us. Click here to get started.

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My email address has changed, how do I update this information?

If you had previously created a web account with us click here to log in and change your email address. Otherwise please register here to create a new account with your new email address.

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See FragranceNet.com Reviews at Bizrate.com
FragranceNet.com, Inc BBB Business Review

Customer Service Code: 0A

Perfume deals, cologne, and fragrances are just the beginning. FragranceNet.com was created to provide consumers worldwide with fast, outstanding, quality, service. We carry the largest inventory of candles, haircare, skin care, aromatherapy and more at the lowest possible prices. Today's top sellers are cool water, aqua di gio, dolce and gabbana light blue, coty. We will deliver your favorite perfume to your doorstep offering Free U.S. shipping for orders above $59.00 We only carry genuine brand name perfumes and colognes at the best possible low cheap prices. Absolutely NO imitations or knock-offs. Sign up for our newsletter and we will send you our exclusive perfume coupons. Customer reviews on perfume, cologne, skincare and celebrity perfumes will help you choose the fragrance that suits you best. FragranceNet.com has been online since 1997.